RESPONSIBLE SERVICE

Responsible Service

The Greensborough Hotel is committed to providing the highest level of responsible service and customer care. We have established a set of procedures to ensure that our staff deliver service responsibly in a safe social environment while minimising any risk of potential harm.

We are dedicated to servicing our locals and their communities and as such, have made a commitment to ensure the safety of our employees, patrons, contractors and communities.

Responsible Service of Alcohol

The Greensborough Hotel maintains that the responsible service of alcohol is a shared accountability amongst both venue and patron. We are committed to serving our patrons in professional and responsible manner, complying with all applicable regulations as directed by Liquor Control Victoria and adhering to all endorsed Liquor Service Codes of Practice.

We acknowledge the that alcohol abuse and alcohol consumption by minors are significant issues with serious ramifications.  Our staff are trained in Responsible Service of Alcohol and actively promote responsible alcohol consumption amongst our patronage.

We require current valid photographic proof of age identification be provided by young adults prior to sale of alcohol at all of our venues.

Responsible Gambling

View our Responsible Gambling Information

Self Exclusion

We offer Self Exclusion as recommended by Australian Hotels Association (Victoria) in all of our venues.

The program is offered to individuals who volunteer to exclude themselves from one or more gaming venues in Victoria and establishes an agreement between the individual and the venue, including:

• Agreeing not to enter the gaming machine area or play electronic gaming machines at nominated venues
• Authorising staff members to stop the individual from entering or remaining in the gaming machine area
• Authorising photographs and personal details to be taken and then distributed to nominated venues and for those venues to display the photos in employee only areas
• Acknowledging that venue staff at nominated venues have no legal duty implied by the exclusion deed
• Waiving any right to sue venues that they have nominated to exclude from, their staff or the program administrator on the grounds of assault, defamation or failing on a duty of care to exclude

The Greensborough Hotel is committed to providing the highest standards of patron care and responsible gambling. For more information on the program, please speak with venue staff or contact the Self Exclusion team.

For immediate help 24 hours a day, 7 days a week contact Gambler’s Help on 1800 858 858